Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I ensure I am ordering the correct shoe size?
We recommend referring to our detailed Size Guide located on each product page. Our shoes generally run true to size, but for specific styles that fit narrow or wide, we provide specific recommendations in the product description.
What is your return policy for Forever & Always Shoes?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your pair for a special event sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days depending on customs processing.
What materials are used in your footwear?
We pride ourselves on using premium materials, including ethically sourced leather, high-grade suede, and cushioned memory foam insoles to ensure both durability and all-day comfort.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 2 hours of placement by contacting our customer support team via live chat or email.